Refund policy

Pls note – We have a Coupon Refund / Exchange available. Please ensure that you take an unboxing video  Please ensure you take an unboxing video of the package before opening it. 

If a customer is dissatisfied with the purchased Product received from Beauty and the Beads by Zahra, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Beauty and the beads by Zahra after due verification), he/she/they may initiate a request for returning the Product by sending us an email to (support@beautyandthebeads.in). The customer shall initiate such requests for a return not later than 2 (two) days from the date on which he/she received the delivery of the Product.

Our team will get back to you within 24-48 hours of receiving your email.

Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:

Mandatory Criteria for RETURN:

• The items should be unused.
• The packaging should have the original invoice, packaging and tags in place. Items without tags will not be accepted.
• There should not be any scratches or deformities on the surface of the product.
• Ensure that the product is not damaged.
• Return request to be raised within 2 days from the delivery date by writing an email to (support@beautyandthebeads.in)
• Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

PRODUCT RETURN PROCESS

STEP 1: Once you are sure you want to return the product, immediately send an email at (email add.) with your Order No. and Product details/SKU code with your reason for returning the product(s). Please note all return requests need to be raised within 2 days of product delivery.

STEP 2: Our Customer Care team will revert on your Return request email within 24- 48 hours. We will arrange a reverse pick up for the delivered product. 

STEP 3: Please make sure that you have packed the return product very safely  to prevent any loss or damage to the product during transit. Any product received damaged in transit will not be qualified for refund and will be sent back to the customer at their expense. No Refund Coupon will be issued in such cases. In case a product is received without the original packaging, we will be deducting an amount of Rs 99 from the refund amount.

STEP 4: Hand over the parcel to our pick up agent. 

The returned parcel will take 7 to 10 days to reach our warehouse. Your patience is highly appreciated. 

Once we receive the returned product(s), a quality check will be performed on the items by our quality team. This is subject to the return having met all the above mentioned criteria of Return.

If the returned product(s) meets all the criteria for return, then we will initiate your refund within 24-48 working hours of receiving the parcel. You will receive an email with the Coupon code worth your product value.

In Case your pin code is not serviceable by our courier partner for a reverse pick up. We will request you to send the products via any courier service or India Post so that the product reaches us safe. We will not be responsible for any damage to the parcel during transit, and will not be accepting any damaged products. Revert to this email & share the tracking details of the courier with us. In such a case, an additional amount of Rs 99 will be added to your coupon refund value as a shipping reimbursement. This will not be in actuals. 

Pls note that the entire process of return , from the day of us receiving your email to you receiving the coupon code/ exchange/ monetary refund may take roughly between 10-15 days.

Note: No monetary refund available only coupons .

PRODUCT EVALUATION & REFUND

STEP 1:Once we receive the returned product(s), a quality check will be performed on the items by our quality team. This is subject to the return having met all the above-mentioned criteria of Return.

STEP 2: If the returned product(s) meets all the criterion for return, then we will be glad to issue you a Coupon Code . Forward shipping charges will not be reimbursed on actuals. 

In case the returned products do not meet all our return criteria or we receive used/defective or empty boxes, we will not be able to issue any refund. We will send the products back to you.

You will receive your Coupon code in your inbox via email within 48 hours of us receiving the QC approved returned product.

Redeeming your COUPON

1. A Refund Coupon is valid only for 1 year from the date of issue.
2. A Coupon can be used for a Cart value equivalent to or more than the value of the coupon.
3. A Coupon cannot be used if the Cart Value is lesser than the value of the Coupon.
4. A Coupon cannot be split into different amounts.
5. Any item can only be refunded thrice in exchange of a coupon.
6. Two or more coupons cannot be combined.
7. Coupons are non- transferable.

Please note- All returns requests must be emailed to us within 2 days of receiving the product.

IMPORTANT - RETURNS/EXCHANGE ARE NOT ACCEPTED ON:

1. On sale products
2. Customised products

Cancellation policy.

The order can only be cancelled if the product has not been dispatched. The refund will be in the form of a coupon which can be claimed on any other product.

Beauty and the beads by Zahra reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable monetary refund will be made in reasonable time.

In an event wherein the customer wishes to cancel his/her order prior to or post order confirmation, he/she should either call us at (9920630543) or email us at (support@beautyandthebeads.in) stating the ORDER No. and the reason for cancellation. This cancellation has to be done prior to order dispatch.

Please note that orders cannot be cancelled after they have been shipped out.